For immediate questions and concerns regarding closed captioning on WGBY, please contact us during business hours at:

1-800-781-WGBY (1-800-781-9429)

An operator is available during business hours, Monday-Friday, 9am-5pm. For urgent technical issues regarding captions that occur after hours, please call this number and leave a message on our Technical Difficulties line.

You may also email questions and concerns to customer service at feedback@wgby.org. We will respond as promptly as possible.

Mailing Address:
WGBY
44 Hampden Street
Springfield, MA   01103
Fax: 413-731-7163

Closed Captioning Compliance

For captioning questions of a non-urgent nature and compliance issues, please contact the following person:

Chris Schwantner
Interim Chief Technology Engineer
413-781-2801 x294

Mailing Address:
WGBY
44 Hampden Street
Springfield, MA   01103
Fax: 413-731-5093